Following last week’s massive outage, AT&T has announced that it will be providing credits to affected customers as a gesture of goodwill. The outage, which disrupted services for millions of AT&T customers across the United States, was attributed to technical issues within the company’s network infrastructure.
AT&T has stated that it understands the inconvenience caused by the outage and is committed to ensuring that affected customers are compensated for any disruptions to their service. As part of this effort, AT&T will be issuing credits to eligible customers to offset any charges incurred during the outage period.
The credits will be automatically applied to customers’ accounts, with no action required on their part. AT&T has not provided specific details regarding the amount of the credits or the criteria for eligibility, but customers can expect to see the credits reflected on their upcoming bills.
In addition to providing credits, AT&T has apologized for the inconvenience caused by the outage and has assured customers that it is working diligently to prevent similar incidents in the future. The company has stated that it is conducting a thorough investigation into the root cause of the outage and implementing measures to strengthen its network infrastructure and improve reliability.
While the outage was undoubtedly disruptive for many AT&T customers, the company’s swift response and commitment to addressing the issue are encouraging signs. By providing credits and taking steps to enhance its network resilience, AT&T aims to regain the trust and confidence of its customers and ensure a more stable and reliable service experience moving forward.